FAQ.
Answers to the things people ask me most, and the bits of information that make a repair go faster.
How pricing works
What you are paying for on any device, why Apple repairs cost more, the high quality aftermarket option, what happens to your old part, and the rules I hold myself to.
Genuine, OEM pulled or aftermarket parts
Genuine parts, OEM pulled parts, high quality aftermarket parts, and the cheapest parts out there: what each one gets you, what you give up, and why I never fit the last kind.
Where to find your serial number
Step by step for iPhone, iPad, Mac, Apple Watch and HomePod, plus Android phones, other laptops and consoles. Including what to do when the device won’t turn on.
Looking for something else?
Send me an email. If I get asked the same thing more than a couple of times, it ends up on this page.